GN Hear & Now

TECH IN A SEC

RESOUND AVENTA SOFTWARE INSTALLATION ORDER

IMPORTANT: Installations which previously had or currently have SIVANTOS CONNEXX 7.2.0 should follow the below important procedure. 

Problem

Version 7.2.0 of Connexx alters some Noah 4 components in a way, which may prevent the Noah 4 Journal module and ReSound Aventa fitting software, written specifically for Noah 4, from launching or installing. If the issue occurs these modules will be unable to install or connect to Noah to exchange data.
 
Solution
Sivantos has released version 7.2.1 or version 7.3.1 (depending on your local market), which should solve the problem. If you cannot update to Connexx 7.3.1 or 7.3.0, you should follow the instructions at the bottom of this page.
 
To fix the connection issues with ReSound Aventa, uninstall both ReSound Aventa and Sivantos Connexx. Then click here to run the Noah fix patch.

Finally, click here to reinstall ReSound Aventa.

This should resolve any connection issues with ReSound products.